Frequently Asked Questions
Everything you need to know about your Starboard gear and orders.
What is the standard shipping time for large equipment?
For oversized items like paddleboards and windsurf rigs, shipping typically takes 5-10 business days depending on your location. Smaller accessories usually arrive within 3-5 business days.
Do you offer a warranty on your sports gear?
Yes, all Starboard products come with a comprehensive 12-month warranty against manufacturing defects. Some premium carbon-fiber models may qualify for extended protection plans.
Can I return a product if it doesn't fit my skill level?
We offer a 30-day return policy for unused items in their original packaging. Please note that for large equipment, return shipping fees are the responsibility of the customer unless the item arrived damaged.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for high-value equipment purchases.
Are your boards suitable for saltwater use?
Absolutely. All Starboard gear is engineered with marine-grade materials designed to withstand saltwater environments. We recommend rinsing your equipment with fresh water after every session to ensure longevity.